Warranty

Welcome to the Good Knight® family.

Congratulations on your purchase of a new Good Knight® product. Our products are designed and produced with quality materials and craftsmanship to ensure the perfect sleep experience - one that is comfortable, healthy, and sustainable. When you purchase from Good Knight®, the product comes with comprehensive warranty coverage to give you peace of mind. Should you discover any material or workmanship defects in your Good Knight® product, simply contact us for instructions on how to file a warranty claim.

Our warranty terms vary by product. Refer to the respective sections below for the relevant warranty information.

Mattress & Mattress Topper Warranty

Who and what does this warranty cover?

The warranty is valid only to the original purchaser of the mattress & mattress topper purchased directly from Good Knight® or an authorized dealer. The warranty is not transferable.

Good Knight® mattresses & mattress toppers when used normally for their intended purpose are warranted against defects in workmanship and materials, described as follows:

Any visible indentation in the mattress or topper equal to or greater than ten percent (15%) of the original height of the natural latex rubber foam that is not associated with or resulting from a faulty, improper, or unsupportive foundation, platform, or adjustable bed base that is not designed or constructed so that it is capable of handling the combined weight of the mattress & mattress topper, foundation, and its intended users. Sufficient support is deemed to be a solid bed base or a slatted base with unyielding slats thick enough to support the user and the mattress. However, the slats or supports must be no more than 5cm apart. In any case, Good Knight® may decide in its sole discretion whether sufficient support was used.

Any physical flaw in the natural latex foam that causes it to split or crack, despite normal use and proper handling.

Any manufacturing defect in the mattress cover, such as the fabric tearing but due to normal wear and tear or stitching unraveling.

Any manufacturing defect in the zipper assembly of the mattress or mattress topper.

What will Good Knight® do?

If any component in the mattress should fail prematurely during the warranty period, we will, upon inspection, repair or replace that component for you. If an identical component is not available at the time of replacement, we reserve the right to substitute the material or product of comparative or higher quality. The repair or replacement does not extend the original period of limited warranty, nor does it constitute the beginning of a new limited warranty period.

How long does the warranty coverage last?

The warranty begins on the day that you receive your Good Knight® mattress & mattress topper.

Your new Athena Natural Latex Mattress, Marina Natural Latex Mattress, and Inoa Natural Latex Mattress are covered by a 20-year limited warranty.

Year 1 - 10: full coverage. We will not charge the purchaser to repair or replace the purchaser’s mattress if it qualifies under the terms of its warranty.

Year 11-20: limited coverage, prorated. We will, at our option, repair or replace the mattress at a prorated charge to the purchaser. The prorated repair or replacement charge will depend on the year the mattress is repaired or placed. If the mattress is repaired or replaced during the eleventh (11th) year, the prorated repair or replacement charge the purchaser pays will be fifty (50) percent. If the mattress is repaired or replaced after the eleventh (11th) year but before the twentieth (20th) year, the prorated repair or replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% during year twelve (12); 60% during year thirteen (13), etc.

The Aelia Baby Cot Mattress and Neva Natural Latex Mattress Topper are covered by a 10-year limited warranty.

Year 1 - 5: full coverage. We will not charge the purchaser to repair or replace the purchaser’s mattress or mattress topper if it qualifies under the terms of its warranty.

Year 6-10: limited coverage, prorated. We will, at our option, repair or replace the mattress or mattress topper at a prorated charge to the purchaser. The prorated repair or replacement charge will depend on the year the mattress is repaired or placed. If the mattress is repaired or replaced during the sixth (6th) year, the prorated repair or replacement charge the purchaser pays will be fifty (50) percent. If the mattress or mattress topper is repaired or replaced after the sixth (6th) year but before the tenth (10th) year, the prorated repair or replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% during year seven (7); 60% during year eight (8), etc.

What is not covered by this Warranty?

The warranty does not cover the following:

Normal wear and tear
Improper care, mishandling, misuse, or abuse, including overloading, alterations, and burns
A normal increase in softness due to normal usage.
Damage that may be caused by insufficient support of the mattress or mattress topper as determined by Good Knight®
Mold, odours, or discoloration caused by exposure to spills, improper ventilation, or direct sunlight or heat.
Yellowing in natural latex that will occur as natural latex ages.
Minor imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical.
Individual comfort preferences
Individual allergies, sensitivities, or medical issues
Products sold “as is”, samples, or products received as promotional items, or giveaways.
Products that are purchased second-hand from third parties

Please note that the use of strong cleaning fluids may damage the fabric and materials in your mattress and mattress topper. Allowing water or other liquids to penetrate your mattress may damage the layers of materials. As such, we strongly recommend that your sleep system be protected with a waterproof protector pad to ensure that your sleep system remains in a clean and hygienic condition throughout its lifetime.

Pillows Warranty

Who and what does this warranty cover?

The warranty is valid only to the original purchaser of the pillows purchased directly from Good Knight® or an authorized dealer. The warranty is not transferable.

Good Knight® pillows when used normally for their intended purpose are warranted against defects in workmanship and materials.

What will Good Knight® do?

If any component in the pillow should fail prematurely during the warranty period, we will, upon inspection, repair or replace that component for you. If an identical component is not available at the time of replacement, we reserve the right to substitute the material or product of comparative or higher quality. The repair or replacement does not extend the original period of limited warranty, nor does it constitute the beginning of a new limited warranty period.

How long does the warranty coverage last?

The warranty begins on the day that you receive your Good Knight® pillows.

Good Knight® Natural Latex Pillows and Little Knight Pillows are covered by a 3-year limited warranty.

What is not covered by this Warranty?

The warranty does not cover the following:

Normal wear and tear
Improper care, mishandling, misuse, or abuse, including overloading, alterations, and burns
A normal increase in softness due to normal usage.
Damage that may be caused by insufficient support of the mattress or mattress topper as determined by Good Knight®
Mold, odours, or discoloration caused by exposure to spills, improper ventilation, or direct sunlight or heat.
Yellowing in natural latex that will occur as natural latex ages.
Minor imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical.
Individual comfort preferences
Individual allergies, sensitivities, or medical issues
Products sold “as is”, samples, or products received as promotional items, or giveaways.
Products that are purchased second-hand from third parties

Bedding Accessories Warranty

Who and what does this warranty cover?

The warranty is valid only to the original purchaser of the bedding accessories purchased directly from Good Knight® or an authorized dealer. The warranty is not transferable.

Good Knight® bedding accessories (mattress pad protectors, bedsheets and pillowcases, mattress covers, quilts, and blankets) when used normally for their intended purpose are warranted against defects in workmanship and materials.

What will Good Knight® do?

If any component in the bedding should fail prematurely during the warranty period, we will, upon inspection, repair or replace that component for you. If an identical component is not available at the time of replacement, we reserve the right to substitute the material or product of comparative or higher quality. The repair or replacement does not extend the original period of limited warranty, nor does it constitute the beginning of a new limited warranty period.

How long does the warranty coverage last?

The warranty begins on the day that you receive your Good Knight bedding accessories.

Good Knight® bedding accessories are covered by a 1-year limited warranty.

What is not covered by this Warranty?

The warranty does not cover the following:

Normal wear and tear
Improper care, mishandling, misuse, or abuse, including overloading, alterations, and burns
Mold, odours, or discoloration caused by exposure to spills, improper ventilation, or direct sunlight or heat.
Minor imperfections that do not prevent ordinary use and enjoyment of the article by a reasonable person. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical.
Individual comfort preferences
Individual allergies, sensitivities, or medical issues
Products sold “as is”, samples, or products received as promotional items, or giveaways.
Products that are purchased second-hand from third parties

Making a claim

Simply contact us if you observe a possible defect in your Good Knight® product and wish to make a claim. Claims must be supported with proof of purchase. Please send: 1) a brief written description of the suspect defect; 2) photos of the suspect defect, and 3) proof of purchase (such as an original dated sales receipt) to support@goodknight.sg.